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HomeTerms and Conditions of Use

Terms and Conditions of Use

Effective Date: 10 September 2024
Company Name: PELÉRIN LTD
Registered Address: 3rd Floor, 86-90 Paul Street, EC2A 4NE, London, United Kingdom
Website: https://gastrocheftrailers.co.uk
Email: in**@*******************co.uk

  1. Introduction

Welcome to GastroChef Trailers, a trading division of PELÉRIN LTD. By accessing or using our Website at https://gastrocheftrailers.co.uk, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These terms apply to all users of the Website, including but not limited to customers, browsers, vendors, and merchants. If you do not agree with any part of these terms, please refrain from using the Website.

  1. Information About Us

PELÉRIN LTD, registered in England and Wales (Company Number: 15688538), operates under the business name GastroChef Trailers, offering high-quality trailers and related products for the food service industry.

  1. Products and Services

We offer a range of products included but not limited to food trailers, available for purchase through our online platform. Product descriptions, specifications, and pricing are provided on the Website. While we aim to maintain accuracy, the information provided may be subject to change without prior notice.

  • Product Availability: All products are subject to availability. If an item is unavailable after placing an order, we will notify you promptly to offer alternative options or a refund.
  • Custom Orders: We may offer customised product options. Customisation requests may extend delivery timelines, and such orders are non-refundable once production has commenced.
  1. Orders and Payments

All payments for products purchased on our Website must be made via one of our approved methods: WooPayments, Google Pay, Amazon Pay, or Direct Bank Transfer. By completing your purchase, you confirm that the payment method used is valid and authorized.

  • Pricing and VAT: Prices displayed on the Website exclude VAT (where applicable) and delivery charges. You will be informed of all applicable charges before completing your order.

  • Custom Orders and Deposits: For custom-made trailers, a 30% deposit is required at the time of order placement. The remaining balance is due upon delivery. Delivery will occur 8 to 10 weeks after the trailer configuration has been confirmed by the customer. Please note that the exact delivery time may vary based on the specifics of your order and production schedules.

  • Order Confirmation: After placing an order, you will receive an email confirming your order details. If you do not receive this email, please contact us at in**@*******************co.uk.
  1. Shipping and Delivery

Shipping fees, estimated delivery times, and available shipping methods are provided at checkout. Delivery times may vary depending on your location and product availability. We are not responsible for delays caused by factors beyond our control, such as customs processing or carrier delays. We also offer free collections from our warehouse.

  • Ownership of Goods: Ownership of the products transfers to you once payment has been received in full and the products have been dispatched.
  1. Returns and Refunds

We offer a 14-day return period for most products, in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Good have to be returned to GastroChef Trailers, Birchfield Rd, Widnes WA8 9TX. Our return policy is integrated within this Terms and Conditions document.

  • Unwanted Items: If you change your mind about a purchase made online, you have the right to cancel your order within 14 days of receiving your goods. You must notify us within this period of your intent to return the items, and you have a further 14 days to return the goods after notification.
  • Faulty or Damaged Goods: If the item is faulty, damaged, or does not match its description, you are entitled to a full refund, repair, or replacement. The return shipping costs will be covered in such cases.
  • Exclusions: Certain goods, such as custom-made products or perishable items, are not eligible for return unless defective.

For further details, please contact us at in**@*******************co.uk before initiating a return.

  1. Privacy and Data Protection

We take your privacy seriously and comply with the General Data Protection Regulation (GDPR). Our Privacy Policy outlines how we collect, store, and use your personal data. By using our Website, you consent to our collection and use of personal data as described in this policy.

  • Data Collected: We collect personal information such as your name, email address, shipping address, and payment details during the order process. This information is necessary for fulfilling your orders and providing a personalised experience.
  • Data Retention: We retain your personal data for as long as is necessary to fulfill our legal obligations and maintain accurate business records.
  • Your Rights: You have the right to access, correct, or delete the personal data we hold about you. To exercise any of these rights, please contact us at in**@*******************co.uk.

7.1. Data Processing Agreements

We ensure that any third-party processors who handle your personal data (e.g., payment processors, shipping services) comply with GDPR and protect your data accordingly. We maintain formal data processing agreements with these third parties, requiring them to use your data only for authorised purposes and to maintain its security.

  1. Cookies and Analytics

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyse traffic. Cookies are small data files stored on your device when you visit our Website, which help us understand how you interact with our site.

Cookies Used:

  • Essential Cookies: These are necessary for the functioning of the Website, such as remembering your cart items and login status.
  • Performance Cookies: We use performance cookies, including those from Google Analytics, to collect anonymised data about how users navigate the Website. This helps us improve performance, design, and user experience.
  • Advertising Cookies: We may use cookies to deliver relevant advertisements based on your browsing habits.

Google Analytics

We use Google Analytics to collect detailed data on user interaction with our Website, including traffic, page views, and session durations. Google Analytics collects anonymised data such as IP addresses and device information, which is processed by Google in accordance with its privacy policy. This data helps us make informed decisions about improving the Website and optimising our content.

  • Opt-Out Option: You can opt-out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on or adjusting your cookie settings on our Website.

Cookie Consent Tool

Upon visiting our Website, you will be presented with a cookie consent tool. This allows you to manage your cookie preferences, granting you control over which types of cookies are placed on your device. You may withdraw consent for non-essential cookies at any time by adjusting your settings in the consent tool.

For more details about the cookies we use and how to control them, please refer to our Cookie Policy.

  1. Data Collection for Marketing and Communication

We may collect your contact details for marketing purposes, such as sending you newsletters, promotional offers, and information about new products or services. You can opt out of receiving these communications at any time by following the unsubscribe link in our emails or contacting us at in**@*******************co.uk.

  • Third-Party Sharing: We do not sell, trade, or otherwise share your personal information with third parties, except as necessary to process your payments, deliver your products, or comply with legal requirements.
  1. Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the appropriate supervisory authority within 72 hours of becoming aware of the breach. This notification will include details of the breach, its impact, and any actions we have taken or plan to take to mitigate the risks.

If the breach does not pose a high risk to your rights, we may not notify you directly, but we will still report the breach to the relevant data protection authority.

  1. Your Statutory Rights

Under UK consumer law, your rights when returning goods are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

  • Consumer Contracts Regulations: If you purchase goods online, by phone, or by mail order, you have the right to cancel your order and return the goods within 14 days of receiving them. Once you notify us of your intention to cancel, you have a further 14 days to return the goods.
  • Faulty or Damaged Goods: You are entitled to a full refund, repair, or replacement if the goods are faulty, damaged, or not as described.

Please review our full Returns and Refunds Policy included in this document for more detailed guidance on how to return products.

  1. Limitation of Liability

While we strive to ensure that the information provided on our Website is accurate, we do not guarantee that the content will always be correct, complete, or up to date. PELÉRIN LTD disclaims any liability for errors, omissions, or inaccuracies in the content.

  • Third-Party Links: Our Website may contain links to third-party websites. We are not responsible for the content or practices of these external websites and recommend reviewing their terms and policies.
  • Limitation on Damages: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our Website or services.
  1. Changes to These Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these Terms regularly. Your continued use of the Website after any changes indicates your acceptance of the updated terms.

  1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: in**@*******************co.uk
  • Registered Address: PELÉRIN LTD, 3rd Floor, 86-90 Paul Street, EC2A 4NE, London, United Kingdom