Privacy Policy

Effective Date: 10 September 2024
Company Name: PELERIN LTD
Registered Address: 3rd Floor, 86-90 Paul Street, EC2A 4NE, London, United Kingdom
Website: https://gastrocheftrailers.co.uk
Email: in**@*******************co.uk

1. Introduction

Welcome to GastroChef Trailers, a trading division of PELÉRIN LTD. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website or interact with us. By using our Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect different types of information depending on your interactions with our Website:

2.1. Personal Data

When you place an order or contact us, we may collect the following personal information:

• Name
• Email Address
• Shipping Address
• Payment Details

2.2. Technical Data

We automatically collect technical data about your device and use of our Website, including:

• IP Address
• Browser Type and Version
• Operating System
• Referring URLs
• Pages Viewed and Interaction Data

2.3. Marketing and Communications Data

If you subscribe to our newsletters or promotional emails, we collect:

• Email Address
• Preferences and Interests

3. How We Use Your Information

We use your information for the following purposes:

• To Process Orders: Handling and fulfilling your orders, including managing payments and shipping.
• To Improve Our Website: Analysing website usage to enhance functionality and user experience.
• To Communicate with You: Sending order confirmations, updates, and promotional materials (if opted in).
• To Comply with Legal Obligations: Meeting legal requirements and resolving disputes.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfil orders and provide services as agreed.
• Consent: When you have given consent to receive marketing communications or use non-essential cookies.
• Legitimate Interests: To improve our services and protect our business, provided that these interests do not override your rights and freedoms.
• Legal Obligation: To comply with legal and regulatory requirements.

5. Data Sharing and Third Parties

We may share your personal data with:

• Payment Processors: To facilitate payment transactions (e.g., Woo Payments, Google Pay, Amazon Pay).
• Shipping Providers: To deliver your orders.
• Analytics Services: To monitor and analyse website usage (e.g., Google Analytics).
• Legal Authorities: When required to comply with legal obligations or to protect our rights.

We ensure that any third parties handling your data adhere to GDPR standards and have appropriate data processing agreements in place.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. Despite our efforts, no security system is impenetrable, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Order Processing: For the duration required to complete your transaction and resolve any issues.
• Legal and Regulatory Compliance: As required by law or regulation.
• Marketing: As long as you continue to opt-in to receive marketing communications.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain circumstances.
• Right to Restrict Processing: Limit how we use your data in certain situations.
• Right to Data Portability: Obtain and reuse your data across different services.
• Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at in**@*******************co.uk.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us understand how you interact with our site and improve our services.

Cookies Used:

• Essential Cookies: Necessary for the functioning of the Website, such as remembering your cart items and login status.
• Performance Cookies: For collecting anonymized data about how users navigate the Website to improve performance and user experience (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements based on your browsing habits.

Google Analytics

We use Google Analytics to collect data on user interactions with our Website. This helps us analyse traffic patterns and improve our services. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

You can manage your cookie preferences through your browser settings. For more details on managing cookies, please refer to your browser's help resources.

10. Data Breach Notification

In the event of a data breach that may affect your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware. The notification will include the nature of the breach, potential impacts, and measures taken to mitigate risks.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please review this policy regularly to stay informed about how we protect your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: in**@*******************co.uk
• Registered Address: PELÉRIN LTD, 3rd Floor, 86-90 Paul Street, EC2A 4NE, London, United Kingdom